Privacy Policy
Last updated: 17th December 2025
The TerraTwin Privacy Policy describes which information we collect, what we use it for, who we share it with and what we share, and choices you have related to the processing of your personal data.
When we refer to “Kinver”, “TerraTwin”, “We”, “Us” etc., we mean Kinver AS the company. TerraTwin is a subsidiary/product line of Kinver AS.
Applicability of this Privacy Policy
This Privacy Policy applies to all Kinver's products and services including Kinver Engine, TerraTwin platform, entitlement systems and interfaces like My Profile and Free trial registration forms for ordering our products (collectively, the “Services”), kinver.no, kinver.io, terratwin.com and other Kinver websites (collectively, the “Websites”) and other interactions (e.g., customer service inquiries, registration for Webinars, IR contact etc.) you may have with Kinver or TerraTwin.
In addition, separate agreements govern delivery, access and use of the Services (the “End User License Agreement”, “General Terms & Conditions” and “Customer Agreement”).
We collect, receive, use, disclose, transfer and store Personal Data when needed to provide our Services and for operational and business purposes described in this policy. If you do not agree with the terms, do not access or use the Services, Websites or any other aspect of Kinver's business.
Kinver's role
Kinver or TerraTwin may process your Personal Data as data controller or on behalf of another data controller, i.e. as data processor. In the latter situation, Kinver or TerraTwin's processing is based on a data processing agreement with the data controller.
What types of Personal Data do we collect
Personal Data is data related to you or that can identify you as a person. For example, your name, email address, phone number etc.
Personal Data we collect includes username, name and contact information, usage logs, notifications you set up, and settings created as part of using the Services, as well as certain information collected in our application log.
Examples of Personal Data
- Name, email address, phone number
- Username and account identifiers
- Usage logs and settings
Collected during use
- Notifications you set up
- Preferences and UI settings
- Application log information
How we use Personal Data and the legal basis for processing
Personal Data will be used by Kinver or TerraTwin in accordance with any applicable terms in the Customer Agreement, End User License Agreement, Customer's use of Services functionality, and as required by applicable law.
We use PostHog for the collection and analysis of visitor statistics. This information is stored by PostHog within the EU and used by TerraTwin to understand the usage of the website and product, with the intention of improving the services. Please refer to PostHog's privacy policy at https://posthog.com/privacy.
Kinver uses Personal Data for
A practical summary of the purposes described in the policy.
- Conduct sales and contract process
- Provide requested offers on our Services
- Deliver in accordance with Customer Agreements
- Enable users to access and use the Services
- Provide technical and other support
- Update, maintain, improve and protect Services and Websites
- Comply with law, legal process, or regulation
- Respond to requests, comments and questions
- Send service/technical/admin communications (not opt-out)
- Send promotional communications (you control)
- Process orders, invoicing, payments and follow-up
- Investigate/prevent security issues and misuse
- Establish, exercise and defend legal claims
Other Information (aggregated or de-identified)
If information collected is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person (“Other Information”), Kinver may use it for any business purpose. To the extent information is associated with an identified or identifiable natural person and is protected as personal data, it is referred to as “Personal Data.”
Legal basis for processing
- i) Necessity for entering into / performing agreements (Customer Agreement and/or End User License Agreement)
- ii) Legitimate interests (maintain, improve, protect Services; prevent misuse; defend legal claims)
- iii) Consent (e.g. marketing)
- iv) Compliance with statutory requirements / legal obligations
How long do we store your data
Kinver or TerraTwin may store your Personal Data for as long as it is necessary for the purposes described in this Privacy Policy. This may include keeping data after you have deactivated your account for the period needed for Kinver or TerraTwin to pursue legitimate business interests, including conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve payment disputes and enforce our agreements. Some data is kept complying with national law (e.g. payment history and invoice information).
How we share and disclose Personal Data
Aggregated or de-identified data
We may disclose or use aggregated or de-identified Other Information for any purpose.
To comply with laws
If we receive a request for information, we may disclose Personal Data if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
Enforce rights, prevent fraud, and safety
To protect and defend the rights, property or safety of Kinver or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
With consent
Kinver or TerraTwin may share Personal Data with third parties when we have consent from the data subject to do so.
Use of browser cookies on our website
To provide our website visitors with the best possible experience we use browser cookies. Cookies are small text files stored by your browser on your computer. You can at any time disable this in your browser settings.
How we use cookies
We use cookies to collect statistics on the usage of our site in order to gain insight into how we may improve the service. We obtain information on which pages and services that are used, where the users are from, time spent on the pages, how the users navigate on the pages, etc.
Browser settings
You can refuse all cookies in your browser settings. Alternatively, you can instruct your browser to notify you when receiving a cookie. You will then have the option to accept or reject.
Security
Kinver and TerraTwin takes security of data very seriously. Kinver and TerraTwin works hard to protect your Personal Data you provide from loss, misuse, and unauthorized access or disclosure. These steps consider the sensitivity of the data we collect, process and store, and the current state of technology. Personal Data is sent in encrypted format between the front ends and our Services. The Services are hosted in secured data centers, and we place appropriate restrictions on access to Personal Data.
Where do we store and process Personal Data
We use third parties for cloud storage and support and sales tools and take appropriate steps to ensure that Personal Data is processed, secured and transferred according to applicable law. When we transfer Personal Data from the European Economic Area to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection, for example by using EUs standard contractual clauses.
Your rights
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their Personal Data. Subject to any exemptions provided by law, you may have the right to request access to your Personal Data, as well as to seek to update, delete or correct this Personal Data. You may also request restriction of processing, object to the processing and under some circumstances require data portability. If the processing is based on your consent, you may at any time withdraw your consent. If you wish to exercise your rights, please refer to the contact information below.
Contacting TerraTwin
Please feel free to contact TerraTwin if you have any questions about this Privacy Policy or Kinver and TerraTwin's practices, or if you are seeking to exercise any of your statutory rights. You may contact us at team@terratwin.com.
Data Protection Authority
Kinver's and TerraTwin's lead supervisory authority.
Subject to applicable law, you also have the right to lodge a complaint with your local data protection authority or The Norwegian Data Protection Authority (DPA), which is Kinver's and TerraTwin's lead supervisory authority.
You may direct questions or complaints to our lead supervisory authority by sending them an email postkasse@datatilsynet.no.
The Norwegian Data Protection Authority (DPA)
P.O. Box 8177 Dep., 0152 Oslo, Norway